> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tandemn.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with Tandemn.

If you are blocked, include enough context for someone to reproduce the issue.

## For CLI users

Send your administrator:

* The command you ran
* The error message
* Your `TD_SERVER_URL` value, if it is not sensitive
* The model name
* A small non-sensitive sample of the prompt file

## For administrators

Check:

* The server containers are running
* The `.env` file is configured for the current deployment
* Users can reach the server URL over the network
* The requested model is supported
* The cluster has compatible capacity

## Contact Tandemn

For product or account help, email [contact@tandemn.com](mailto:contact@tandemn.com).